Warranty

Last updated: 22 July 2026

Our promise

Every GotchaPest trap is designed and manufactured in New Zealand and built to be used season after season. If a product fails because of a fault in materials or workmanship, we'll repair or replace it under this warranty — no fuss.

Proof of purchase

You'll need your original receipt of purchase as proof of the purchase date when making a warranty claim. Please keep it somewhere safe when you buy.

What this warranty covers

• Manufacturing defects in the trap body, lid, ports, or hardware
• Cracks, splits, or failures in the UV-stabilised material under normal outdoor use
• Missing or incorrect parts in a sealed product at the time of delivery

What's not covered

• Wear and tear from normal, repeated seasonal use
• Damage from misuse, drops, crushing, animal chewing, or improper cleaning
• Damage from harsh chemicals, solvents, or high-pressure washing
• Lures, baits, and other consumables (these are single-use items)
• Changes to the product's appearance that don't affect how it works
• Products modified, repaired, or altered by anyone other than GotchaPest

How to make a warranty claim

Email us at info@gotchapest.co.nz with:

1. Your order number or proof of purchase
2. A short description of the fault and when it appeared
3. One or two clear photos showing the defect

We'll reply within 2 business days with the next step. In most cases we'll ask you to return the item; we cover the return shipping for approved warranty claims.

What happens next

• If the fault is covered, we'll repair, replace, or refund at our discretion — usually within 10 business days of receiving the item
• If we can't repair or replace an identical item, we'll offer a comparable product or a full refund
• If a claim isn't covered, we'll tell you why and return the item to you

Questions?

Email info@gotchapest.co.nz or call 0800 888 987.